Shipping policy

Shipping Policy – Orilog

At Orilog, we are committed to providing fast, secure, and fully trackable shipping for all orders.
Below you will find detailed information regarding delivery times, costs, and shipping methods.

1. Shipping Destinations

Orilog ships to:

  • Italy (all regions and islands)

  • European Union countries

  • Non-EU countries (selected destinations)

Shipping areas may be updated without prior notice.

2. Order Processing Time

Orders are processed within 24–48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Times

Estimated delivery times are as follows:

  • Italy: 1–3 business days

  • European Union: 3–7 business days

  • Non-EU countries: 5–15 business days (may vary depending on customs procedures and destination country)

Note: Orilog is not responsible for delays due to incorrect delivery information provided by the customer, nor for customs fees, local taxes, or delays attributable to force majeure.

4. Shipping Costs

Shipping is free of charge.

For more information on return procedures and related costs, visit our **Returns and Exchanges** page.

5. Shipping Carriers

Orilog works with trusted shipping partners such as:

  • DHL

  • UPS

  • FedEx

  • Poste Italiane / SDA

  • Other carriers depending on the geographic area

The system automatically selects the fastest available carrier for the destination.

6. Order Tracking

Once your order has been shipped, you will receive an email containing:

  • shipping confirmation

  • tracking number

  • a link to monitor the shipment in real time

7. Failed Deliveries

If the courier is unable to complete delivery:

  • one or more delivery attempts will be made

  • the package may be held at a local pickup point

  • if not collected, the package will be returned to the sender

Any additional costs resulting from failed delivery due to the recipient’s absence may be charged to the customer.

8. Package Inspection Upon Delivery

We recommend that you:

  • check the integrity of the package before accepting delivery

  • report any visible issues directly to the courier (damaged, opened, or wet package, etc.)

  • note “Accepted with reservation” on the delivery receipt if there are any concerns

In case of damage or tampering, please contact us immediately at info@orilog.watch.com, attaching photos of the package and its contents.

9. International and Non-EU Shipments

For shipments outside the European Union:

  • any customs duties, taxes, or local charges are the responsibility of the recipient

  • customs clearance times depend on local authorities and are beyond Orilog’s control

10. Changes to Shipping Address

Shipping addresses may be modified only before the order has been shipped.
Once the order has been handed over to the courier, changes are no longer possible.

11. Customer Support

For shipping-related questions or issues:

📧 info@orilog.watch.com
🕒 Monday – Friday: 9:00 AM – 6:00 PM