FAQ

Shipping & Delivery

What are the delivery times?

Shipping within Italy takes 2–3 business days.
For international shipments within Europe, delivery times range from 3 to 7 business days.

Do you offer free shipping?

Yes, we offer free shipping on orders over €200.

Can I track my order?

Absolutely. You will receive a tracking number by email as soon as your order has been shipped.

Which carriers do you ship with?

We ship through trusted international logistics partners, including:

  • DHL

  • UPS

  • FedEx

The carrier is selected based on the destination to ensure speed, security, and full tracking.

⌚ Products & Preorders

Why is Orilog available for preorder?

We chose the preorder model following an excellent initial response to the product.
This allows us to:

  • optimize production,

  • efficiently plan shipping.

Our goal is to deliver the product within reasonable timeframes while maintaining high quality standards.
The preorder is therefore an organizational and quality-driven choice, not a lack of availability.

How do preorders work?

Preorder items can be purchased before official availability.
You will receive an estimated shipping date at checkout and an update once the product is ready to ship.

Are the watches covered by a warranty?

All our watches are covered by a manufacturer’s warranty.
Specific details vary by model and are listed on the product page.

Are the watches authentic?

Yes, we guarantee 100% authenticity for all our watches.
Each piece comes with a certificate of authenticity and original documentation.

🔄 Returns & Exchanges

What is your return policy?

Yes.
Customers have the right to withdraw from their purchase within 14 days of receiving the product, in accordance with applicable regulations.

The product must be returned:

  • intact,

  • unused,

  • in its original packaging.

Once the return is received and inspected, we will issue a refund according to the methods outlined in our Terms & Conditions.

How do I request a return?

Contact us by email at info@orilog.watch.com with your order number.
We will provide return instructions and a shipping label.

When will I receive my refund?

Refunds are processed within 5–7 business days after the returned item is received.

💳 Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal.

Are payments secure?

Yes. We use SSL encryption and certified payment systems to ensure maximum transaction security.

📞 Customer Support

How can I contact you?

For any inquiries, please email us at:
info@orilog.watch

We will get back to you as soon as possible.

Do you have a physical store?

At the moment, we operate primarily online, but we do organize events and appointments upon request.
Contact us for more information.

Didn’t find the answer you were looking for?

Contact us — we’ll be happy to help.